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Why is my password invalid?

In this guide, we will go over why your password is invalid. 



Sometimes, you may have trouble with various website errors that are not working, so here are the most common solutions to help you solve it:

  • Using the wrong password: There is a chance that you are misremembering or have completely forgotten your password. If this is the case, please reset your password by clicking the "Forgot my password" option found on the login page. 
  • App maintenance: Check the Discord status channel for any current updates and maintenance. It can be related to the websites, which can be why you can't monitor a specific website (or any of them).
  • Internet connection: Try checking if your network has been cut while monitoring a website.
  • Cache issues: Cleaning the cache will reset the app details, and it can help you solve the monitoring issue.
  • Device issues: Try switching between different devices (computers, smartphones...) and logging out, then back in. Sometimes, it's just a simple bug, but you should report it if it happens many times. Do not forget to check if your device needs to be updated.

If the problem persists after resetting your password, please reach out to us to troubleshoot. 


Need any further help? Contact us.

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