In this guide, we will show you what to do if you cannot cancel or refund orders.
First, go to your Manage page by clicking on the statistics icon in the top left menu. Then, you will have this view:
To get to the orders section, you have to look at the right section of this window:
Sometimes, you will have trouble cancelling or refunding orders, so here are the most common solutions to help you solve it:
- App maintenance: Check the Discord status channel for any current updates and maintenance. It can be why you can't cancel or refund orders.
- Internet connection: Try to check if your network has been cut while canceling or refunding orders.
- Cache issues: Cleaning the cache will reset the app details, and it can help you solve the cancel or refund issue.
- Device issues: Try switching between different devices (computers, smartphones...) and logging out, then back in. Sometimes, it's just a simple bug, but you should report it if it happens many times. Do not forget to check if your device needs to be updated.
However, if the solutions written here are not working, you should contact us as soon as possible so we can help you fix this. If you are not able to cancel or refund your orders, it can be problematic because your inventory will not be syncing with your data. Do not hesitate to contact us if you have any issue with that.
Need any further help? Contact us.