In this guide, we will show you what to do if you are unable to select the option to send a shipping email.
First, go to your Manage page by clicking on the statistics icon in the top left menu. Then, you will have this view:
To get to the orders section, you have to look at the right section of the screen:
Then, click on a "unfufilled" order and scroll down. You will have the following:
Click on Update tracking, and you will generally have the "Notify customer" button.
Sometimes, there will be some issues with this button, which isn't displayed, so here are the most common solutions to help you solve it:
- App maintenance: Check the Discord status channel for any current updates and maintenance. It can be why the button doesn't appear or why you can't save your Amazon listing.
- Internet connection: Try to check if your network has been cut while trying to add a product or save the listing.
- Cache issues: Cleaning the cache will reset the app details, and it can help you solve the button or save issue.
- Device issues: Try switching between different devices (computers, smartphones...) and logging out, then back in. Sometimes, it's just a simple bug, but you should report it if it happens many times. Do not forget to check if your device needs to be updated.
However, if the solutions written here are not working, you should contact us as soon as possible so we can help you fix this. Notifying the customer is really important so he can track the order, so do not hesitate to contact us.
Need any further help? Contact us.